Return & Refund Policy – Mtronics
Return & Refund Policy – Mtronics.in
🔄 7-Day Easy Return Policy
At Mtronics.in, we ensure a hassle-free return process if you receive a defective, damaged, or incorrect product. Please review our policy before initiating a return.
📌 Return Policy Highlights
✔ 7-Day Return Window – Eligible from the date of delivery.
✔ Conditions for Return:
Product is defective, damaged, or not as described.
Return request must be raised within 7 days of delivery.
Product must be unused, in original packaging, with all accessories.
✔ 5% Restocking Fee + Shipping Charges Applicable (Deducted from refund).
✔ Pre-Shipment Video Proof – We provide actual product videos before shipping (on request).
🔁 Return Process
Contact Support – Email us at support@mtronics.in or call [9372796484] within 7 days after the delivery date.
Approval & Instructions – Our team will verify the issue and provide return instructions.
Ship the Product Back – Return the item with all original packaging & accessories.
Inspection & Refund – Once received, we inspect the product and process the refund.
💰 Refund Policy
✔ Refund Method: Original payment mode (UPI, Bank Transfer, Card, etc.).
✔ Processing Time: Up to 10 business days after we receive the returned product.
✔ Deductions Applied:
5% Restocking Fee (for inspection & repackaging).
Shipping Charges (if applicable).
❌ Non-Returnable Items
Products damaged due to misuse or improper handling.
Items without original packaging or missing accessories.
Products with no manufacturing defect or functional issue.
📢 Important Notes
Video Unboxing Recommended – Record opening the package to help resolve disputes.
Refund Delays? Bank/UPI processing may take additional time.
Wrong Address? If the return fails due to an incorrect address, the customer bears responsibility.
📞 Need Help?
For any return-related queries, contact:
📧 Email: support@mtronics.in
📞 Phone: 9372796484
